Returns & Exchange
Aurora Collectibles is confident that you will be pleased with your order. If your purchase does not meet your expectations, please let us know at firstname.lastname@example.org or call 18006683333 to attain a return authorization.
We offer a 30 day exchange only. At this moment we do offer return on any product. You must provide the original bill of sale. Any products exchanged must be unused, unopened, in original condition.
If the exchange is for an incorrect item shipped, Aurora Collectibles will cover the full shipping coverage for the return and reshipment of all items. For all other exchanges, the customer must pay for return and reshipment of all items.
For any delivery that arrives damaged, you must inform Aurora Collectibles within 3 business days of receiving the product. Please email us at email@example.com with your order number, a description of the damaged item, and an image of the damaged item.
To report a damage, please call us at 1.877.816.3513 or email us at firstname.lastname@example.org. We will immediately open a claim for any damages and provide the best solution available.
Exchanges or replacements of any product will be processed within 3 business days of Aurora Collectibles receiving it.
For order cancellations, we will only accept orders being cancelled within one hour of purchase. To cancel, please contact us at 18006683333 or email@example.com. Please provide Aurora Collectibles with your order number. If the item has already been shipped, Aurora Collectibles cannot cancel an order.